Services | FTI - A Frederick-Thompson Company

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Services

We have the people and the experience to deliver your freight. With FTI handling your shipping needs, you have one less thing to worry about.

For many years FTI has successfully serviced the just-in-time transportation environment. Our understanding and experience in this area has allowed us to develop highly skilled employees and sophisticated systems to pro-actively track your shipments to ensure on-time pick-up and delivery. This reliable service makes it easier for you to meet the high standards you have promised your own customers.

Our service is supported by proprietary software that uses real time satellite information to alert our team if any of your requirements will not be met. Most potential problems are resolved proactively before they even impact the customer. However, in those rare cases where your schedule will be affected, you will be notified immediately so that you can make any necessary adjustment to your operations.

FTI is staffed 24 hours per day to handle all service issues as they occur. In addition, FTI has partnerships with many proven carriers that can be utilized in emergency situations to ensure your shipment is delivered to you when requested.

As a result, we are able to provide exceptional on-time performance to all types of customers - whether you require your shipment just-in-time or not.

Our Communication Tools & Technology

In addition to exceptional on-time service, FTI is committed to keeping you up-to-date on the status of all your shipments.

FTI has outstanding communication capabilities through state-of-the-art technology, cross-functional integration of personnel and the evolution of disciplined policies and procedures.

The following are many of our communication capabilities that benefit you:

FTI is committed to continue developing new and better ways for communicating with you, our customer. This benefit gives you the confidence to efficiently plan your operations based on accurate and timely information.




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